GEMFOREX is also focusing on customer support.
When it comes to overseas Forex company, there are people who may have concerns about the language. Our support team is compatible with English, Japanese, Chinese and Taiwanese, so beginners and those first time in overseas Forex can feel safe and comfortable.
Our overall customer support are carried out from the support center in Ho Chi Minh City, Vietnam, but Japanese staff are also present, so even if you inquire directly in Japanese, we will reply without any problem.
Inquiries are accepted by chat or email and will be handled in the best way for our customers.
Business hours will be from 10:00 am to 5:00 pm on weekdays and we will correspond by first come first served basis.
Depending on the content of inquiries, we will respond within 24 hours basically on weekdays.
|Company name||GEM GROUP NZ LIMITED|
|Main Office||Level 1, 275 Onehunga Mall, Onehunga，Auckland|
|Hong Kong Office||Room 607, Yen Sheng Centre,64 Hoi Yuen Road, Kwun Tong,Kowloon, Hong Kong|
|Vietnam support center||A&B Tower, 76 Le Lai Street, Ben Thanh Ward, Dist. 1, Ho Chi Minh City, Vietnam|
|UK Office||20-22,Wenlock Road,London,England|
|Vanuatu Office||Govant Building, PoBox 1276, port Vila, Vanuatu|
* Inquiries by telephone are not accepted.
|Reception time||Regular days 10:00 am to 5:00 pm|
|Founded||June 25, 2010|
|New Zealand Financial License Number||FSP564306|
|Representative Director CEO||Marvin BUENO|
|Number of Employees||52 employees|
- About GEMFOREX – GEMFOREX aims for simple service for first time in overseas Forex & beginners. The explanation page to understand the service contents of GEMFOREX.
- Background – Introduces the background to the establishment of our company until the launch of GEMFOREX. You would be able to understand our company.
- Corporate Philosophy – Introduces the vision and corporate philosophy of our company. We hope for your understanding and for a lasting relationship.
- Office Guide – Introduction of support staff and atmosphere of our company’s Ho Chi Minh office support center.
- The 16 Commitments – GEMFOREX Traders and Exchange 16 commitments.
- About the Support – Explains about the support of GEMFOREX, Japanese correspondence by Japanese staff is also possible, even overseas Forex beginners can feel safe from account opening until start of trading.
- Company Profile – Our company was founded on June 25, 2010. This describes our company’s outline and business contents. Please check this out in order to understand our company.
Level 1, 275 Onehunga Mall, Onehunga，Auckland
Hong Kong Main Office
Room 607, Yen Sheng Centre,64 Hoi Yuen Road, Kwun Tong,Kowloon, Hong Kong
Business hours: From 10am to 6pm (except Sat., Sun., and Holidays)